Support

No account or sign-in is needed to reach support.

Contact support

Email us at support@anex.sh with anything about anex.sh: batch jobs, credit estimates, the dashboard, API keys, billing, or something that does not look right.

Please include

• Your organization name or organization ID (shown on the dashboard settings page)
• The job ID, if your question concerns a specific batch job
• A short description of the issue
• Any error messages or API responses you received

Please never include an API key in a support email.

Response time

We reply to every support request within two business days.

Security issues

If you believe you have found a security vulnerability in anex.sh, email support@anex.sh with "security" in the subject line and we will prioritize it.

Refunds & cancellation

You can cancel a job at any time before approving its credit estimate, at no cost - nothing is consumed before approval. You can also cancel a job after approval while it is in progress: rows already completed are delivered and billed, the rest are stopped, and the credits held for them are released back to your balance. You never pay for failed jobs or failed portions of a job. Credits themselves are prepaid and non-refundable, except where the Terms of Service, sections 6–7 say otherwise (e.g. a job not completed within the guaranteed period, or where mandatory law applies).

Company

anex.sh is operated by MITON AI Spice s.r.o., Křižíkova 148/34, Karlín, 186 00 Praha 8, Czech Republic. Company ID (IČO) 295 29 786, VAT ID (DIČ) CZ29529786. Contact: support@anex.sh.